Revised and effective as of July 9th, 2008

You can return most new and unopened items within 30 days of delivery for a full refund.*  Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and awarded a partial refund if opened or used. 

Upon arrival at our warehouse all returned items are inspected. You will be e-mailed a pre-paid return shipping label for returning the item and refunded the full cost of the merchandise and all shipping charges if your return is a result of our error, otherwise shipping charges are not refunded, and the customer is responsible for return shipping charges.

If the return is not a result of our error and your item is returned unopened within 30 days of delivery* we will refund the full cost of the merchandise minus the original shipping charge.  Return shipping is the responsibility of the customer.

If the item has been opened or shows signs of wear you may be subject to a partial refund and/or charges of both original shipping and return fees. Items cannot be returned more than 30 days after delivery.

*Expect to receive the refund within twenty one business days from shipping your return to SloBlu.com (this includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company and/or paypal). We will notify you via email with the details of your refund. You will receive your refund via the form of payment that you used. 

For instructions on How to Return an Item please contact our customer service department Toll Free at (800) 210-1809.

Swimming Suits
Factory-sealed sports collectible sets
Gift Cards
Perfumes and Fragrances
Ink Cartridges
Any CD, DVD, VHS tape, software, video game, and cassette tape that has been opened/taken out of its plastic wrap
Any specially-labeled designer apparel, handbags and accessories that have had the security tag removed
Case Packs/Bulk Items: No partial case pack returns will be accepted. Product must be returned in the original shipping pack with all individual items unopened
Other select items, as noted on the product description page

Computers and Electronics:
Computers and Electronics returns must be initiated within 20 days of the purchase date.* The items must arrive at our warehouse within 30 days of purchase. You must return items in their original condition to qualify for a full refund.
We may reduce your refund by the amount of the original shipping charge plus actual return shipping fees unless the return is due to SloBlu’s error.

Large TV’s (25-inch screens and larger):
Both the Oversized-Item Return Policy and the Computers and Electronics Return Policy apply.

If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur original shipping charges along with actual return shipping fees. Return shipping fees can range from $100 to $695, depending on the size and weight of the product.
All returns are inspected upon arrival at our warehouse. Items not in their original, new, unopened condition may qualify for a partial refund of the product’s price. Upon our inspection of returned merchandise, SloBlu.com reserves the right to deduct the original shipping charge and actual return shipping fees from your refund.*

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty.* Your shipping charges will be waived.
When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

It is your responsibility to keep your account information secure and updated. Please review our Site User Terms and Conditions for further information.